1. Information We Collect
We collect the following types of information:
- Account information: name, email address, phone number when you create an account.
- Payment information: payment method details are processed by our payment provider and are not stored on our servers.
- Usage data: how you interact with the Service, including pages visited and features used.
- Device information: browser type, operating system, and IP address for security and analytics purposes.
2. How We Use Your Information
We use your information to:
- Provide and maintain the Service.
- Process payments and refunds.
- Send transactional notifications (pool updates, payment confirmations, refund notices).
- Prevent fraud and ensure platform security.
- Improve the Service based on usage patterns.
3. Financial Data
Payment processing is handled by our third-party payment provider. We do not store full credit card numbers, bank account numbers, or other sensitive financial details on our servers. We retain transaction records (amounts, dates, pool associations) for accounting and dispute resolution purposes.
4. Information Sharing
We share your information only in these circumstances:
- Within pools: your first name and last initial are visible to other pool contributors.
- Payment provider: necessary payment details are shared with our payment processor.
- Legal requirements: when required by law, regulation, or legal process.
- Safety: to protect the rights, property, or safety of our users and the public.
We do not sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS), secure authentication, and access controls. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your account information for as long as your account is active. Transaction records are retained for a minimum of 7 years for tax and compliance purposes. You may request deletion of your account and personal data, subject to legal retention requirements.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you.
- Correct inaccurate personal data.
- Request deletion of your personal data.
- Object to or restrict processing of your data.
- Data portability (receive your data in a machine-readable format).
To exercise these rights, contact us at support@pooled.app.
8. Cookies and Tracking
We use essential cookies for authentication and session management. We may use analytics tools to understand how the Service is used. You can control cookie settings through your browser preferences.
9. Children's Privacy
The Service is not intended for users under the age of 18. We do not knowingly collect information from children. If we learn that we have collected data from a child, we will delete it promptly.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of material changes by posting the updated policy on our website. Continued use of the Service after changes constitutes acceptance of the updated policy.
11. Contact
For questions about this privacy policy or your personal data, contact us at support@pooled.app.